The Customer is not always right: When video game developers should ignore the demands of fans
For me, a video game is a piece of art. It is the translation of the developer's vision into a digital medium. Just as the artist paints a picture, the developers code their game. Nobody in their right mind would walk into a museum and demand that a sculpture be modified to fit their whims, but a new trend has now emerged for video game fans to make demands of developers. They have, in some instances, employed bully tactics to get them to change the things that they do not like and the developers are caving.
The most astonishing example of this would be the Mass Effect 3 controversy that occurred this past spring. Fans were upset over the ending of the game and went to the internet to voice their dismay. This is America, and people are free to state their opinions in many different ways. If they are unhappy they are free to write letters, post on message boards, and even picket the BioWare home office. Where I draw the line is when people get butt-hurt over a video games' ending and contact the Federal Trade Commission and the Better Business Bureau. I'm sorry, but the Better Business Bureau should be going after rogue roofers and not video game companies. Here's the crazy thing; like something out of the Sopranos, BioWare caved to the demands and agreed to expand on the ending in an upcoming DLC.
Though not as major as a games ending, a similar thing happens in the realm of first person shooters. It doesn't matter if its Battlefield, Halo, or Call of Duty, people will flood the message boards complaining if one gun or weapon is better than another. If Dice designed the Famas to be a better weapon then the M16, then accept it. Don't get me wrong, if there is a glitch or an exploit that is not the developers intention, that it should be patched. The Modern Warfare "rock glitch" comes instantly to mind. What I am advocating is that the developers design their games, put them out and stick to their guns (no pun intended). I'm sick of reading that ‘Weapon A” needs to be nerfed and “Weapon B” needs a buff.
This isn't tee ball where everyone gets a trophy and goes home happy. If you do not like the ending of Diablo 2, then skip Diablo 3. If you do not like what BioWare did with the ending of Mass Effect 3, then feel free to boycott their next project. Besides, game developers should be making game add-ons, expansion packs, and sequels. They should not be spending their resources going back and redoing endings to appease the anonymous posters on message boards.
I have written about how much I hate the Star Wars prequels, but under no circumstances would I ever ask George Lucas to stray from his vision and change them. One thing that Highlander 2: The Renegade Version has taught us: just because something gets redone, it’s not always a good thing. When video game manufacturers are forced to change their games after they are released, it takes away from their creative integrity. Because of BioWare's actions, we are now entering a slippery slope. Now that they have caved on the ending of Mass Effect 3, and the people responsible are emboldened, what will they be forced to change next?
Jeffrey Nowak is a VOG Staff Writer.
vandalous
6/3/2012 3:45 PM
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I'd rather the protection entities be engaged to investigate whether software publishers are releasing broken products that require a release-day patch just to make it playable. That trend is quite disturbing.